Got Questions?

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What is Alice Dolls?

Alice Dolls is a series of luxury porcelain ball-jointed-dolls (BJD) created by Alice, designer & illustrator. Inspired by the Romanian myths, these deities and semi-deities (fairies) are created with the utmost care in every detail, from the body to the precious clothing and jewelry. They stand for culture and spirituality.

Can I trust that what I buy online will actually arrive at my doorstep?

We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. We guarantee that whatever doll you buy from us we will go the extra mile for you to be more than satisfied with the whole experience. Second to our clients, our reputation is very important to us to continue doing our work.


Why am I required to register before making a purchase?

Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:

On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from Alice Dolls.

I forgot my password, how can I get a new one?

It happens to the best of us. Send us an email at and we’ll quickly help you out.


What forms of payment do you accept?

We are accepting payment with PayPal and with Visa, Visa Electron, Mastercard & American Express. All credit cards used for payment must have a valid billing address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through MobilPay—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

How do I check the status of an order?

In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.

To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.

If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.

Shipping & Return

Which countries do you ship to?

We ship worldwide!

How much will the delivery cost me?

All transport fees are supported by us! Even the local duty charges are on us.

How long does it take normally for an order to arrive?

The delivery time depends on 2 things:

1. the time for your doll to be ready, as it is made-to-order, time which will be estimated and sent to you via email;

2. the distance between you and us.

Be sure to check out shipping company’s estimated delivery time when they send you the tracking number for your order.

Privacy & Policy

Information Collected or Received

Alice Dolls may collect personally identifiable information, such as your name.Alice Dolls may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.


Information about your computer hardware and software may be automatically collected byAlice Dolls. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of theAlice Dolls website.

Collection and use of personal information

Alice Dolls collects and uses your personal information to operate its website(s) and deliver the services you have requested.


When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.


Alice Dolls uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers,Alice Dolls news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

Alice Dolls uses cookies to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.


If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.


You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Alice Dolls site.

Children Under Thirteen

Alice Dolls does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.


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